Portal tickets: support for existing services
For connection issues, runners going offline, billing questions or payment confirmation, sign in and submit a ticket through the portal. Include your instance ID or order number so we can identify the machine or transaction.
- Issues: Include when it happened, your time zone, the full error message and what you've tried.
- Billing: Include your order number, payment method and transaction time. Never send your full card number.
- Updates: Check for replies in the original ticket and add any new details there.
We'll provide updates in the ticket. We don't promise a fixed response time, and submitting a ticket doesn't mean the issue is resolved.